At Results Mortgage, we believe in providing insightful customer service that evolves to meet our customers' changing needs, no matter what the situation. The arrival of the coronavirus earlier this year required us to react swiftly, adding safety measures and virtual workarounds to our processes in response to an unforeseen, serious health risk.
More challenges. More opportunities. More safety.
While COVID-19 made it challenging to shop for a home, many people living in urban condos and apartments decided it was time to buy their first home, or to relocate, to provide their family with a safer, "socially distant" suburban or rural setting. When interest rates dropped to historic lows in mid-2020, this added incentive resulted in an explosion of home sales and refinances that eventually outperformed 2019 sales.
Results Mortgage met the challenge of providing all of our borrowers with a safe and secure loan process without compromising our highly rated customer service to handle this unexpected housing boom.
[Loan Officer] was extremely easy to communicate with and always answered our questions in a timely manner. We are glad we did not hesitate on purchasing our dream home, as she made the home buying processing extremely easy for us during a time that is fraught with uncertainty!
- Aimee in Stewartville, MN on August 19, 2020
If you've decided to proceed with a home purchase, or refinance at a lower interest rate, here's what we're doing to ensure your safety:
Our digital mortgage app provides built-in social distancing as borrowers can apply for financing on their laptop or tablet in less than two minutes. Borrowers can also upload and review documents through the app without leaving home. The app doesn't just keep our customers safe - it helps get them to closing faster.
Our Hybrid eClose process for conventional and FHA home loans enables borrowers to sign 90% of their closing documents electronically. We're working diligently to add an online notary in the states that permit this service so that borrowers can complete their home financing process 100% remotely.
We only work with appraisal firms who can conduct business with proper health and safety procedures. When Fannie Mae, Freddie Mac, and other mortgage financing entities offered electronic signature options, we joined them.
Our mortgage loan originators are available outside of regular business hours to support their borrowers through the entire loan process and respond to their questions via phone, text, email, and video chat. They have experience in identifying the loan programs that meet their borrower's financial goals, and explain the pros and cons of each program so their borrowers can confidently make the right decision for their future. Our dedicated in-house Operations team has been working overtime to process, underwrite, and close loans on time.
[Loan Officer] was excellent to work with. He was always available (at practically any time of day) to answer questions. He was very responsive and would get back to you quickly. As my husband and I were first time home buyers, [Loan Officer] was patient and excellent at describing items on the loan/mortgage to us. Even when encountered some obstacles, [Loan Officer] worked really hard to present different options to make our loan closing happen. He wanted to see us succeed and get our dream home!
- Heather in Big Lake, MN., on September 13, 2020
Ensuring the safety of our borrowers and business associates is as important to us as providing a wide variety of home loan programs to meet the diverse financial needs of our borrowers nationwide. At Results Mortgage, customer service equals customer success and reflects our passion for helping more borrowers achieve their dreams of homeownership.
Ready to take the next step? We're here to help! Contact a Results Mortgage loan officer today.
Oct 05, 2020